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International Shipping Policy
Shipping Policy Details for Orders Outside the Contiguous USA
HOW WILL MY ORDER BE SHIPPED?
Orders shipped outside of the Contiguous USA will be dispatched via FedEx or USPS. Delivery time is determined based on actual "business days" and excludes weekends or holidays. Please note that these delivery times are approximations provided by the carrier and are not guaranteed. Additionally, your customs authority may conduct inspections, which could potentially delay delivery times.
It's important to recognize that the estimated delivery time displayed at checkout does not encompass the time needed for us to process, package, and prepare your order for shipment.
Hawaii and Alaska: All orders will be shipped at a flat rate of $10.50. We will utilize either USPS or FedEx for shipping, employing the most suitable method for your order. Typically, shipments to these regions take 5-7 business days for delivery. Upon placing your order, you will promptly receive a tracking number indicating the chosen shipping method and the expected delivery date.
Guam, Puerto Rico, American Virgin Islands, and American Samoa: Shipping costs for orders to these locations will be determined based on actual expenses. During the checkout process, no shipping costs will be calculated. After placing your order, we will assess the shipping charges according to the shipment's weight, dimensions, and delivery address. Subsequently, we will reach out to you with the calculated shipping cost for your approval prior to billing and shipping your order.
For international orders, we will include a Commercial Invoice and Customs Declaration Form with your shipment. It's essential to verify with your government whether any additional documentation is needed before placing your order, as we are unable to provide alternative forms of documentation.
Please note that we are not accountable for any fees resulting from refused merchandise. Additionally, we are not liable for customs and tariff fees imposed by your country. For further information, please refer to the details below.
DUTY AND TAXATION
Golden Needle is not responsible for any duty, taxes or other associated import fees that your government may impose. These additional costs are the sole responsibility of the buyer. Any taxes and possible duty fees are assessed and calculated by your government when your package enters Customs and are collected from you when your package is delivered to you. Refusing to pay and duty, customers to tax fees imposed by your country will result in forfeiting the package with the option of a refund.
ORDERS HELD UP AT YOUR COUNTRY'S BORDER AND DISPOSAL ISSUES
Customs can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Golden Needle and can only be resolved by you and your local authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Golden Needle will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into your country and what is not.
For Canadian customers:
Products that are restricted in Canada includes the majority of Essential Oils, Extracts, Bitters, Elixirs, Tonics and Syrups. We are also unable to send the following herbs to Canada: Forest Grown Ginseng root, Cape Aloe powder, Goldenseal root powder and Goldenseal root. Acupuncture needles must be approved by Health Canada to pass customs.
Any questions regarding Canadian Customs clearance of specific items as well as taxes and possible duty fees should be directed to your customs department. The following links might be of help: